Introduction

1. This Refund Policy applies to all payments made to CASK EXIT PARTNERS, a trading name of RECOGITATE LIMITED, a company registered in England and Wales under number 14149689, whose registered office is at 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE ("we", "us" or "Service Provider").
2. Approved refunds are returned to the original payment method used at the time of purchase.
3. This policy should be read together with our Terms and Conditions and Privacy Policy. In the event of any inconsistency, the Terms and Conditions shall prevail.

Statutory Cancellation Right (Consumers)

1. If you are a consumer in the United Kingdom or European Union, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your purchase within 14 calendar days of the contract being entered into, without giving any reason.
2. To exercise this right, you must inform us by email at support@caskexitpartners.com within the 14-day period, stating your full name, the email address used at purchase, and the transaction reference shown on your purchase confirmation.
3. Where you have expressly requested that we begin providing the Services within the 14-day cancellation period, you acknowledge that:
   1. if the Services are fully performed within the period, the right to cancel is lost; and
   2. if the Services are partly performed, you remain liable for an amount proportionate to the Services already supplied up to the point at which you communicated your cancellation.

Onboarding and Warehouse Transfer Fees

1. Onboarding fees and warehouse transfer fees are one-off charges payable at the start of our engagement.
2. These fees are fully refundable if requested in writing within 14 days of payment and before any of the following has occurred:
   1. cask documentation has been verified or filed with HMRC;
   2. a delivery order, transfer instruction or W8 has been issued or actioned;
   3. the cask has been physically moved or rebonded; or
   4. any third-party warehouse, broker or insurer fee has been incurred on your behalf.
3. Where any of the above has occurred, fees are refundable on a pro-rata basis only, less any third-party costs reasonably incurred by us in connection with your instructions. Such third-party costs are non-refundable.

Stewardship Subscriptions

1. Monthly stewardship fees (Bronze, Silver, Gold and Platinum tiers) are billed in advance for each monthly period.
2. You may cancel your stewardship subscription at any time via your account dashboard or by contacting support@caskexitpartners.com. Cancellation will take effect at the end of the then-current billing period.
3. Stewardship fees already paid for the current billing period are non-refundable, save where required by law, because the underlying services (valuation monitoring, warehouse liaison and reporting) are delivered continuously throughout the period.
4. If a payment is taken in error after you have cancelled, contact us within 30 days and we will arrange a full refund of the erroneous charge.
5. Where a tier downgrade is requested mid-period, the new tier price will apply from the next billing date. We do not pro-rate downgrades within the current period.

Discovery Calls and Consultations

1. Paid discovery calls and consultations may be rescheduled free of charge if at least 48 hours' notice is given.
2. Cancellations made with less than 48 hours' notice, or non-attendance ("no-show"), are non-refundable.
3. If we cancel or are unable to deliver a booked call for any reason, you will be offered a rescheduled session or a full refund at your option.

Non-Refundable Items

The following are not eligible for refund except where required by law:

1. fees for services that have already been fully performed at your request;
2. third-party costs (warehouse, broker, insurance, regalia, transport, sampling, regauging, customs and duty);
3. stewardship fees relating to billing periods that have already commenced;
4. discovery calls cancelled with less than 48 hours' notice or where you fail to attend; and
5. any payment made more than 12 months before the refund request.

How to Request a Refund

1. Send a written request to support@caskexitpartners.com including:
   1. your full name and the email address linked to your account;
   2. the transaction or receipt reference shown on your purchase confirmation;
   3. the date and amount of the payment; and
   4. the reason for the refund request.
2. We will acknowledge your request within 5 business days and aim to reach a decision within 14 business days of receiving all required information.
3. Approved refunds are returned to the original payment method. The funds typically arrive within 5–10 business days of approval, subject to your bank or card issuer.
4. Refunds are made in the currency of the original transaction. We are not responsible for exchange rate differences or fees applied by your bank.

Chargebacks and Disputes

1. If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. We will work with you in good faith to resolve the matter quickly.
2. If you have already received a refund and a chargeback is subsequently raised for the same transaction, the chargeback amount will be treated as a debt due from you to us.
3. Repeated, unsubstantiated chargebacks may, at our discretion, lead to suspension or termination of your account in accordance with our Terms and Conditions.

Changes to this Policy

We may update this Refund Policy from time to time. The most recent version will always be available on our website. Material changes will be communicated to active subscribers by email at least 14 days before they take effect.

Contact

Questions about this Refund Policy or a specific refund request should be sent to support@caskexitpartners.com.

Law and Jurisdiction

This Refund Policy is governed by English law. Any dispute arising under it is subject to the exclusive jurisdiction of the English courts. Nothing in this policy affects your statutory rights as a consumer.